Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Due to recent severe weather conditions our meter reading staff could not safely complete their assigned routes Feb. 24-28, 2019. Customers in a few areas of Eugene, east Springfield and the McKenzie River Valley will have estimated readings on their next bill.Find Out More
As of 8 a.m. Saturday morning, there are just under 2,000 customers who remain without power. This includes a little over 200 in the Eugene area, and about 1,700 in the Mckenzie River Valley. Most of the remaining Eugene-area outages are single homes, which can be extremely labor intensive, particulalry those with accessibility issues, such as backyard service lines with no access for bucket trucks. We will continue to work until every customer is restored.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Friday, turning the lights back on for more than 1,000 customers.Find Out More
We expect to restore about 1,000 customers in the Eugene area today. Please note that work conditions are dynamic and subject to change based on equipment damage, tree hazards and changing weather conditions.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Thursday, turning the lights back on for several thousand residents impacted by the snow storm that struck Sunday night. Starting with more than 14,000 customers out of service on Monday, less than 4,500 remained without service as of 5 p.m. Thursday. In the Eugene area, about 2,800 customers are still waiting for restoration, along with about 1,700 McKenzie River residents.Find Out More
New snowfall overnight stalled restoration progress made over the past 48 hours as three major feeder lines and a transmission line went down Wednesday morning.EWEB and contract crews late Tuesday night were able to reduce the number of customers without power to about 6,000. That figure is down from a high of more than 14,000 on Monday. Falling trees and snow damage brought down the Eugene-area feeder and transmission lines early Wednesday, and the number of customers without power climbed up to 7,800 as of 1 p.m.Find Out More
Eugene Water & Electric Board and contract line crews made significant progress restoring power overnight Monday and into Tuesday, with more than 6,300 customers returned to service. As of 4:30 p.m. Tuesday, there are about 7,600 EWEB customers without service, down from more than 14,000 without power at 5 p.m. Monday.Find Out More
Eugene Water & Electric Board commissioners on Dec. 4 unanimously approved a $306.2 million 2019 budget that includes no residential electric or water price increases.Find Out More
With guidance and support provided through EWEB's commercial energy efficiency programs, the developer of a new five-story mixed-use building incorporated efficient LED lighting and a ductless heat pump system.Find Out More
Here in the Pacific Northwest, where we enjoy abundant, low-cost hydroelectric power, EVs are a smart economic choice and an important piece of the region's move away from fossil fuels.Find Out More
EWEB Commissioners will consider eliminating the second, higher-cost residential electric consumption tier and replacing it with a single flat price.Find Out More
As a public utility, it’s important for us to be open and transparent with you—our customer-owners. Here are some highlights from this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
As a public utility, it’s important for us to be open and transparent with you – our customer-owners. Here are some highlights for this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
Even small, shallow projects such as planting shrubs, installing a post or removing a root can be dangerous and costly if you inadvertently hit a power line, cable or pipe.Find Out More
Besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, meter readers also find themselves faced with the additional challenges of meters blocked by spring vegetation growth and more unsecured dogs as summer approaches.Find Out More
As a public utility, it's important for us to be open and transparent with you-our customer-owners. Here are some highlights from this month's meeting of your citizen-elected Board of Commissioners.
Moss Adams presented the Board with a review of the audit process, financial statements and internal control recommendations. After technical review of EWEB's financial statements the auditors provided the opinion that the statements presented fairly according to accounting principles.
Moss Adams also provided a review of EWEB's compliance with federal and state laws, finding one minor instance of non-compliance due to not reporting new bank accounts to the State Treasurer within a 3-day required timeframe (ORS 295.006). EWEB's Chief Financial Officer noted that this was an oversight due to the infrequency of such a change and that there were no negative consequences as a result.
Upon reviewing EWEB's internal controls ensure accurate financial statements, Moss Adams found internal controls to be effective and offered a few suggestions for improvement.
Following last month's positive review of General Manager Frank Lawson's 2017 performance, EWEB Commissioners approved an eight percent increase in Lawson's annual compensation. The increase brings the General Manager salary to $286,470 which is inline with the average mean of comparable Northwest utilities. Data shows that other public utilities in the region paid top executives an average of $288,749 last year. The Board in 2016 awarded a two percent increase to Lawson's salary, in-part based on the fact that he had only been in the role for six months.
EWEB staff presented the Board of Commissioners with a series of questions to spark discussion around the utility's customer service policy. Topics included:
Staff will continue to bring proposed changes and questions for discussion over the coming months as a part of a policy review process.
Staff from water and electric operations and information services presented Commissioners with options for providing independent review of EWEB's Capital Improvement Plans (CIP), ranging from basic benchmarking studies to a more in-depth analysis. Commissioners agreed that having periodic review of Capital Plans would verify that EWEB is investing appropriately in infrastructure improvements and asked staff to include basic benchmarking as a part of this year's 10-year CIP review, which begins in July.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.