Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Following the 2016 ice storm, we applied for grant funding from the Federal Emergency Management Agency to make resiliency improvements to our electric system to reduce the frequency and duration of storm-related outages in several areas prone to storm damage.The agency has thus far approved 15 of the 16 proposed reliability projects, and will fund 75 percent of the cost, estimated to be about $3 million. The final project should be approved later this spring.Find Out More
Fourteen full crews worked in the McKenzie River area Sunday, whittling down the number of upriver customers without power to less than 860 as of 3 p.m. With cell service still down in the area, reports from field crews are limited to radio communication, making it more difficult to keep upriver restoration information current. Starting with more than 14,000 customers out of service on Monday, fewer than 920 of our customers now remain without service on Sunday. Most repair work in Eugene is limited to incidents with just a few services out of power. Several smaller teams have spread out across Eugene to continue working these service restorationsFind Out More
In our ongoing efforts to make more information available to customers, we want to share a new tool: the Power Outage Map. The map, accessible at eweb.org/outage, provides the general location of a power outage within EWEB’s service area, along with various details that will emerge as field technicians investigate the cause and determine repair strategies.Find Out More
In partnership with the Bethel School District, we’ll open the first emergency water distribution station at the Bethel Farm on Oct. 6 with a “FILL UP at the Farm” grand opening event. A key component of EWEB’s ongoing initiative to prepare for emergencies, whether earthquake, forest fire or other disaster, is to establish at least five of these geographically dispersed emergency water stations within the next five years.Find Out More
To help protect drinking water, we will continue the ban on fireworks at College Hill Reservoir, and will restrict all access to the reservoir June 28 - July 5.Find Out More
The premier water utility trade association in the United States has recognized EWEB’s impressive safety record and proactive approach to implementing best practices for employee safety and health programs as one of the best in the nation.Find Out More
We’re fortunate in Eugene to have an abundant supply of clean, healthy drinking water. But the crisis in Salem is yet another reminder of the need to plan and prepare for a water emergency.Find Out More
National Drinking Water Week runs May 6-12, and marks a good occasion to pass on our thanks to our source protection and water utility staff, along with our many community partners in their roles of protecting the McKenzie River.Find Out More
As a public utility, it is important for EWEB to be open and transparent with our customer-owners about how we are performing. We put together a Report to Customers looking back at the key events, accomplishments and challenges of 2017.Find Out More
If you have a 72-hour emergency kit and a disaster plan for your family, then you have a great start on emergency preparedness. Here are some New Year’s tips to help you take the next steps to be ready for whatever 2018 may bring.Find Out More
Whether it's ice or snow, windstorms ... or squirrels, you should know what to do when the power goes out.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
More than 30 emergency responders from multiple local agencies conducted a live “spill drill” in late October on the McKenzie River above Leaburg Dam. Participants practiced containing a fictitious fuel spill using the McKenzie Watershed Emergency Response System (MWERS).Find Out More
Can you even begin to imagine a day without water? It isn’t just your personal use of water--brushing your teeth, flushing your toilet, or taking a shower. Water is also essential to public health and safety, as well as a functioning economy.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
EWEB management received clear direction at the Aug. 1 Board of Commissioners' meeting: when it comes to disaster planning and recovery, the utility's first priority should be emergency water distribution.
A reliable supply of clean water is vital to public health, safety, and our economy, especially in an emergency. An emergency water supply program would focus on developing our capabilities to deliver water at a number of permanent distribution sites designated as Community Points of Distribution (CPOD). These CPODs were identified by the county as the locations where emergency resources including food, medical aid and shelter would be available following a disaster.
The water would come from existing or new wells—a handful of schools, including Sheldon and North Eugene already have existing wells and others have pending water rights for wells. Each distribution site would be configured as a joint water and electric facility with the following infrastructure:
This solution would supplement other emergency supply efforts already underway, including:
Commissioners directed staff to work with school districts, public agencies, other utilities and perhaps private industry to identify ground wells and other potential water sources, and indicated a sense of urgency to develop an emergency water supply program as soon as possible.
"Thousands of lives depend on our ability to deliver drinking water in short-order following a disaster," said Commissioner John Brown.
EWEB has been working on developing alternative water sources for a number of years. After receiving a water permit on the Willamette River, we have been moving ahead with plans to construct a second filtration plant in case a natural or human-caused disaster compromises our primary water source on the McKenzie River or our Hayden Bridge filtration plant operation. While commissioners indicated continued interest in a second filtration plant on the Willamette at some point in the future, they instructed staff to postpone planning and funding for that work at this time. The Board directed staff to move forward with planning a 2018 budget that assumes the utility will rescind a three percent water rate increase that commissioners approved in 2014 specifically to fund planning and construction of a second treatment plant.
"There are roles the Willamette plant will play with respect to disaster recovery and other scenarios, but we have heard feedback from the board that we need to focus on life safety and show progress and results at a faster pace," said General Manager Frank Lawson. "Through partnerships with schools and other utilities, we can implement an alternative water source and a water reliability plan in a way that gives us the most flexibility and the quickest results."
Work on an emergency water supply is a piece of our overall Water Reliability Initiative. Infrastructure projects include replacing water mains, upgrading interties, upgrading or building new reservoirs, adding backup electrical power to pump stations, and renovating our Hayden Bridge water filtration plant.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.