Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Ask a planner Monday - Friday 9 a.m. to 4 p.m.
Please call 541-685-7157 or send us an email.
If a natural or man-made disaster occurs, you can rest easier knowing you are better prepared with a household emergency kit. Putting together your own kit is simple and easy, and it begins with having on hand a minimum of one gallon of water per person per day for drinking and basic sanitation. While the American Red Cross recommends storing at least a three-day supply of water, larger disasters such as a possible Cascadia Subduction Zone earthquake may require water for 14 days or more.
EWEB takes these steps to restore water service as quickly and safely as possible:
During a water emergency you could be without tap water for at least three days because EWEB must secure the water system before distributing emergency water.
If you are in need of water during an emergency, check local media, this website, and our Facebook and Twitter pages for direction to distribution sites.
Bring your own water container to fill.
Together, we're investing in water emergency preparedness.
Just as your household invests in an emergency kit, EWEB is making investments to prepare, replace and maintain our community's water system. For example, we are building a new filtration plant so that our community will be able to produce drinking water on both sides of the Willamette River.
Learn more about our Water Reliability Initiative.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.