Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Call us at (541) 685-7861, or send us an email.
Chlorine taste and odor
We add chlorine to kill organisms that can make people sick. Federal law requires a trace of chlorine in the water to ensure its purity as it travels from the filtration plant to your tap. Some customers may notice the taste and odor of chlorine more than others.
It is easy to remove the taste of chlorine in the water that you drink:
We all expect clean and clear water to flow from our taps, but sometimes you might see something else. After treatment, the water introduced into the system is clean and clear. There are, however, natural dissolved minerals in the water that can settle in the piping system over months or years. When there is higher-than-normal use of cold water - such as filling a swimming pool or using a fire hydrant - that increased flow could stir up the reddish sediment lying on the bottom of the pipes. In some cases, such as when there has been recent maintenance on the water distribution system, the water may appear milky white. This is caused by tiny air bubbles. Although discolored water typically won't make you sick, you might want to flush the pipes in your house before drinking the water or washing.
Here's how to flush your home's pipes:
Please contact EWEB at 541-685-7861 if you follow these instructions and you still see discolored water flowing from the tap.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.