Pay My Bill


We're here to help

Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday. 

By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.

Visit us: 500 E 4th Ave, Eugene, OR 97401 from 9 a.m. - 5:30 p.m.

Send us an email








Moving soon?
Learn more

Learn more

You can schedule a preferred date to start or stop your service up to 90-days in advance.

Reading your bill
Understanding my Bill

Understanding my Bill

Understanding how to read your bill is a good way to manage your electric and water usage.

Income-Based Assistance
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Learn more

You may qualify for a bill credit, expanded rebates or loans for efficiency upgrades and other assistance programs.

Save energy and money at home
Check it out

Check it out

Check out the latest about our rebate and loan programs for your home, learn more about your bill and check out some ways you can take the extra step to lower your carbon footprint.

Beware of scams
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Learn more

Scammers who pretend to be utility employees exploit the trust customers place in EWEB. Knowing the signs can help you fight back against scammers' constantly changing tactics.