Budget Billing Payment Plan


We're here to help

Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday. 

By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.

Visit us: 500 E 4th Ave, Eugene, OR 97401 from 9 a.m. - 5:30 p.m.

Send us an email

Take the guesswork out of your EWEB bill with predictable monthly payments

When the weather changes, many customers see their utility bills change with it. But not Budget Billing customers.

Our Budget Billing program helps you balance the seasonal highs and lows by setting a fixed payment amount. Your monthly payment amount is based on the 12-month usage history at your home address. We continue to read your meter(s) each month and provide actual usage information on your monthly bill. But instead of paying varying amounts for actual usage, you are billed the average payment amount.

Graph showing budget billing compared to standard billing
How it works
    • Upon enrollment, your Budget Billing amount is calculated based on the average 12-month usage history at your home address. Your EWEB bill remains fixed for a one-year period.

    • After one year, your Budget Billing amount is recalculated to reflect the most recent 12-month usage history, plus or minus any balance or credit resulting from the prior year's payments. We encourage you to look at your bill monthly to monitor actual energy use in order to avoid surprise balances or credits.

    • Budget Billing accounts renew automatically each year, unless otherwise directed by the account holder. 

  • You may discontinue Budget Billing at any time. If you have used more energy than you've paid for, the balance will be added to your next bill. If you have paid for more energy than you've used, we will credit your next bill.

Get started

You may sign up for Budget Billing at any time. There is no cost to participate, but your account must be current at the time of enrollment.

Call Customer Service at 541-685-7000 for more information, or to enroll in EWEB's Budget Billing plan.