Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB has created an opt-out program for customers who do not want to upgrade their services.
In order to opt out, you must be the account holder at the address in question. An account holder's preference applies to all services on the account. Customers who opt out, will not be able to receive advanced services that require communicating electric and/or water meters. Advanced services include water leak detection, automatic power outage notification, as well as access to more detailed consumption information and new pricing plans in the future.
To opt out of advanced services, please contact Customer Service in one of the following ways:
The opt-out preference is tied to a specific account. If you move to another address within EWEB's service territory, you will need to make a new opt-out request. If your preference changes, please notify EWEB so we can update your account accordingly.
Will I have to pay more if I opt out?
At this time, EWEB will not charge opt-out customers any additional fees. Once meters are upgraded throughout our service territory and we better understand the actual costs of manually reading meters for a small group of customers, additional fees may apply to recover those costs.
If I opt out, can I keep my old meter?
Through 2021, we will not install new meters for customer who have opted out, other than for maintenance purposes. If it is necessary to replace a meter for maintenance purposes and your account is documented as "opt out", the new meter will be set to a non-communicating mode.
Once meters are installed throughout our service territory, we will begin installing new meters for customers with a documented opt-out preference. Customers who choose to opt out of advanced services will receive new meter(s) with the radio disabled through a setting within the meter's operation. With the radio turned off, the meter is unable to send or receive messages to or from EWEB's network.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.