Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday.
By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.
Visit us: 500 E 4th Ave, Eugene, OR 97401 from 9 a.m. - 5:30 p.m.
Send us an email
You can schedule a preferred date to start or stop your service up to 90-days in advance. Locking in a date can reduce wait times and help avoid hassles.
Here's how you can schedule your preferred date:
Please note, if you're a commercial customer, you must schedule to start, stop or move service by coming into our office or by calling customer service. At this time, the online system is only for residential accounts.
When scheduling your start or stop date, keep in mind that your service may be turned on/off any time between 8 a.m. and 5 p.m. on the date you select.
We provide electric and water service to the Eugene community. We also provide electric service to parts of east Springfield and the upriver community. For details, see a map of our service territory.
Online requests received before 4 p.m. can be processed as early as the following business day. Orders received after 4 p.m. may take two business days to process. You can call customer service at 541-685-7000 or visit our office to place an order for the following business day.
Utility service is typically turned on between 8 a.m. and 5 p.m. If we have a large number of service orders this could extend to 8 p.m.
There are times when our field staff may advise against starting either water or electric service. In the following situations, our staff will not start your service without a signed waiver:
As the property owner, you may choose to have utility service provided in any of the above situations, but you must first sign a waiver. You must sign this waiver in the presence of EWEB staff either in the field or in our office. You may also print the waiver, then sign it in the presence of a notary and fax it "Attention Support Staff," to 541-684-4700.
Schedule your move-out online, visit our office or call customer service at 541-685-7000.
Online requests received before 4 p.m. can be scheduled as soon as the following business day. Orders received after 4 p.m. will take two business days to process.
If you call customer service at 541-685-7000 or come into our office, orders for stopping services can be scheduled as soon as the following business day.
Please remember, once you stop service, you will receive a final bill for charges for the time frame between your previous bill and the last day of service.
You can schedule to move your service from one residence to another within our service territory by using our online system, visiting our office or calling customer service at 541-685-7000. You also can overlap the move in and out dates.
Please note, If your account is currently past due, you will not be able to use the online system to move service. You will need to visit our office or call customer service at 541-685-7000.
If your tenants pay us directly for utility service, you may wish to apply for an "Automatic Hookup Agreement." If your account qualifies, your service can stay active and we will transfer the bill to your name between tenants. This helps avoid delays in service for any new tenants.
To get started, visit our office or call customer service at 541-685-7000.
Understanding how to read your bill is a good way to manage your electric and water usage.
We offer a number of ways for you to pay your bill. After you receive your first bill, you may sign up for e-Billing to manage your account online.
We offer rebates, loans and tips to help you reduce your energy and water use in and around your home.